Hot Tomato Capital Group (the “company”/”we”/“us”/”our”) is committed to safeguarding the privacy of our users.
1.1 As used in this Policy:
1.1.1“Customer” means an individual who:
220.127.116.11 has contacted us through any means to find out more about any goods and/or services we provide, or
18.104.22.168 may, or has, entered into a contract with us for the supply of any goods and/or services by us.
1.1.2“Personal data” means data, whether true or not, about a customer who can be identified:
22.214.171.124 from that data; or
126.96.36.199 from that data and other information to which we have or are likely to have access.
1.2 Depending on the nature of your interaction with us, some non-exhaustive examples of personal data which we may collect from you include your:
1.2.2 identification numbers such as NRIC, FIN, work permit number and/or birth certificate number;
1.2.3 residential address;
1.2.4 email address;
1.2.5 telephone number;
1.2.8 date of birth;
1.2.9 financial information, including but not limited to your bank account information and credit card number(s); and/or
1.2.10 any other personal data reasonably required for us to provide our goods and services to you.
1.3 Unless otherwise stated, other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).
2. COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
2.1 We generally do not collect your personal data unless:
2.1.1 it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after:
188.8.131.52 you (or your authorised representative) have been notified of the purposes for which the data is collected in accordance with Clause 2.4; and
184.108.40.206 you (or your authorised representative) have provided written consent to the collection and usage of your personal data for these purposes;
2.1.2 the collection and use of personal data without consent is permitted or required by PDPA or other applicable laws.
2.2 We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by any applicable laws).
2.3 Generally, the non-exhaustive circumstances in which we collect your personal data may include where you:
2.3.1 submit forms relating to any of our goods and/or services or submit any queries;
2.3.2 register for or use any of our services on websites owned or operated by us or when you register as a member on any or our websites owned and/or operated by us;
2.3.3 register for or use any of our in-house loyalty programs, whether in person, on any website and/or mobile application;
2.3.4 interact with our customer service officers or any of our staff, whether in person and/or by way of telephone calls, letters, online forms, online reservation chats, social media platforms or emails;
2.3.5 use or purchase our goods and/or services;
2.3.6 request that we contact you;
2.3.7 respond to our request for additional personal data;
2.3.8 ask to be included in an email or other mailing list;
2.3.9 respond to our promotions or other initiatives;
2.3.10 respond to our market surveys;
2.3.11 receive references from our business partners and/or third parties (e.g. where you have been referred by them);
2.3.12 browse our website; or
2.3.13 submit your personal data to us for any other reason, through any method whatsoever.
2.4 We may collect, use and/or disclose your personal data where necessary to achieve any or all of the following purposes:
2.4.1 providing you with the goods and/or services that you have requested;
2.4.2 performing our obligations in the course of or in connection with our provision of the goods and/or services requested by you;
2.4.3 verifying your identity;
2.4.4 managing your relationship with us, including but not limited to communicating with you and responding to your queries, requests and/or complaints;
2.4.5 reviewing, developing, improving and/or enhancing the delivery of our goods and/or services, including but not limited to analysing future customer needs, conducting market research and data analytics, to the extent permitted by applicable laws;
2.4.6 providing, on an ongoing basis, information about our goods or services which may be of interest to you;
2.4.7 protecting and/or enforcing our contractual and/or legal rights and obligations;
2.4.8 preventing, detecting and/or investigating crime, including but not limited to fraud or money laundering, and analysing and managing other commercial risks;
2.4.9 managing our infrastructure and business operations;
2.4.10 processing payment or credit transactions;
2.4.11 complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
2.4.12 any other purposes for which you have provided the information;
2.4.13 transmitting to any unafflicated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the purposes set ou in Clauses 2.4.1 to 2.4.12 above;and
2.4.14 any other incidental business purposes related to or in connection with Clauses 2.4.1 to 2.4.13 above.
2.5 The purposes listed in Clause 2.4 above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
3. WITHDRAWING YOUR CONSENT
3.1 The consent that you provide for the collection, use and disclosure of your personal data will remain valid until it is withdrawn by you in writing. You may withdraw your consent and request for us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed in Clause 2.4 above by submitting your request via email to firstname.lastname@example.org
3.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including but not limited to our ability to continue providing our goods and/or services to you and/or any legal consequences which may affect your rights and liabilities to us. In general, we aim to process your request within thirty (30) business days (i.e. excluding weekends and public holidays) of receiving it.
3.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods and/or services to you or to administer any contractual relationship in place, and this may also result in the termination of any agreements with us and your being in breach of your contractual obligations or undertakings. In such an event, our legal rights and remedies are expressly reserved.
3.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure is permitted or required under applicable laws.
4. ACCESS TO AND CORRECTION OF PERSONAL DATA
4.1 If you wish to:
4.1.1 access a copy of the personal data which we hold about you;
4.1.2 obtain information about the ways in which we use or disclose your personal data; or
4.1.3 correct or update any of your personal data which we hold about you;
you may do so by accessing the members portal.
5. PROTECTION OF PERSONAL DATA
5.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we only disclose personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
5.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
6. ACCURACY OF PERSONAL DATA
6.1 We generally rely on the accuracy of the personal data provided by you (or your authorised representative) to provide our goods and/or services to you. Hence, you are strongly encouraged to update us of any changes to your personal data via the Members Portal. Failure to update your personal information may impact our ability to provide our goods and/or services to you, and we shall not be liable for any resulting damages or losses which you may suffer.
7. RETENTION OF PERSONAL DATA
7.1 We may retain your personal data for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
7.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, once it is reasonable for us to assume that such retention no longer serves the purpose for which the personal data was collected and/or it is no longer necessary for our legal or business purposes.
8. EFFECT OF AND CHANGES TO THE POLICY
8.1 This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
8.2 We may revise this Policy from time to time without any prior notice. The latest version of the Policy will be published it on our website at https://www.hottomato.com.sg,. It is your responsibility to familiarise yourself with the latest version of the Policy, and above, your continued purchase of our goods and/or services constitutes your acknowledgement and acceptance of the Policy.
9. GOVERNING LAW AND JURISDICTION
9.1 This Policy shall be governed in all respects by the laws of Singapore. You agree that the Singapore courts shall have exclusive jurisdiction over all disputes arising out of or in connection with this Policy.
10.1 If you have any questions about this Policy or any queries relating to your personal data, you may contact our Data Protection Officer at the following:
Name: Lim Chiew Chueng
Telephone number: 6475 7432
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