Terms & Conditions

Hot Tomato Membership Terms & Conditions

It is the responsibility of the applicant to register by providing the information as required for the Membership and ensure that the information submitted is accurate, current and complete.

Membership is FREE and lasts for a lifetime.
Membership is non-transferable and the use thereof is solely restricted to the member. Sharing of account is not allowed.
Use of Hot Tomato membership programme constitutes your consent to be bound by the Terms and Conditions herein.
The cash rebates awarded are valid for one year from date of registration and have a grace period of one month from the expiry date.
Existing or New customers shall be awarded cash rebates for every dollar spent.
Upon registration, members will enjoy the following:

SILVER:

5% cash rebate on F&B bill (before service charge and GST) to be used at next visit
FREE Tomato Soup and Ice Lemon Tea e-voucher which can be used immediately

GOLD:

10% cash rebate on F&B bill (before service charge and GST) to be used at next visit
FREE Tomato Soup and Ice Lemon Tea e-voucher which can be used immediately

BIRTHDAY PRIVILEGES FOR SILVER AND GOLD:

$10 e-voucher
One time 15% cash rebate on F&B bill (before service charge and GST) to be used at next visit

HOW TO BECOME GOLD MEMBER:

Upon membership registration, the member will be a Silver tier member
Silver members will be upgraded to a Gold member upon accumulating a nett spent of SGD$1000 within their membership cycle
The membership cycle of a newly registered member is 1 year from the date of member registration. The membership cycle of a member renews at the end of the cycle
The membership cycle duration is 1 year. If a Member upgrades to Gold, there will be an extension of membership cycle by 1 year from date of upgrade such that the Member can enjoy 1 year in the upgraded Gold tier
Accumulated Nett Spend of member is reset at the end of every membership cycle
To maintain as a Gold member for the next membership cycle, member needs to accumulate an additional SGD$1000 nett spend in the 1 year period after upgrading to Gold
If a Gold member does not accumulate an additional nett spend of SGD$1000 in the 1 year after upgrading to Gold, he will be downgraded to Silver on the start of his next membership cycle
Nett spent is defined as subtotal bill(before service charge and GST) -rebates used-applicable vouchers
Hot Tomato may at its sole discretion, increase or decrease the percentage of cash rebate awarded . Member shall not be entitled to request from Hot Tomato Restaurants any explanation regarding any change of the percentage of cash rebate awarded.

REDEMPTION

Member mobile number is required for verification during the redemption of any cash rebates or e-vouchers.
Hot Tomato reserves the right to prevent any cash rebate or e-voucher redemption if the member fails to show his/her proof of identity for verification.
Hot Tomato has two ways of redemption manually via the POS or via self management via Tabsquare online portal.
For all settlement of physical vouchers, mall vouchers (physical and digital), mall e-coupons and usage of corporate discounts, customers should opt for settlement via the POS.

VOUCHERS

Only 1 Ascentis e-voucher can be used at any point in time for each transaction.
No Ascentis e-vouchers can be enjoyed together with holders of corporate discounts.
Redemption of Ascentis e-vouchers can only be done via POS.

Communication

Member agrees that Hot Tomato shall be entitled to disclose personal particulars to the cooperatives and the organisations affiliated or related to us.
Member agrees to allow Hot Tomato to use their contact details and personal particulars registered to your account in order to facilitate membership benefits and entitlement. If you do not wish to receive such communications from us, you can click on the unsubscribe link on the emails we send to you.

Termination and Cancellation

Member may, at any time, terminate the membership via email to contactus@hottomato.com.sg.
In the event of any termination, membership expiry will be as of date of termination.
The account may be terminated in the event of any breach of the terms and conditions contained herein
We reserve the rights to terminate the membership if found to be shared by member and his/her family and friends etc. Members are to keep their membership information and details confidential at all times.
Upon termination of the membership account either by member or by Hot Tomato, member shall not attempt to use the membership account, such act shall be deemed as fraudulent.
Upon the termination or cancellation of the membership account for whatever reasons, all benefits will be forfeited and member shall have no further claim against us.

Discretion

Membership is the sole property of Hot Tomato.
Notwithstanding any other provisions herein, if the benefits of the membership programme have been wrongfully or fraudulently redeemed, the member shall be liable to refund us the value of the said benefits without dispute.
Any dispute on the benefits of the membership programme shall be notified to Hot Tomato within 30 days from the date that the dispute had taken place.
Hot Tomato reserves all rights to amend any privilege or condition without prior notice. All terms and conditions of the membership programme will be updated on www.hottomato.com.sg from time to time.
Hot Tomato is entitled at any time, in its absolute discretion without liability to you, to suspend or terminate your right to use the membership, to refuse the renewal of the membership should any of the conditions and privileges be abused.
The member shall indemnify and hold Hot Tomato and its Agents harmless against any liability or loss, penalty, damage, costs and expenses, including but not limited to legal costs, arising directly or indirectly from any breach on the part of the member in complying or observing these Terms and Conditions or in otherwise using the account or recovery of any outstanding amounts due from the member.